Customer login

If you would like to submit your claim electronically for:
• Baggage delay
• Cancellation
• Medical expenses
• Travel delay
Please confirm your policy number and email address below. Your policy number can be found in the confirmation email you received when you purchased your policy.

For all other types of claims, or if you prefer to use a paper form, you can download it using the “Download claim form” button below.

Once completed, you can return the form by:

Email: claims@ergo-ias.co.uk
You may complete the form digitally or scan a printed copy.

Post:
Ergo Travel Insurance Ltd
PO Box 982
LEEDS
LS1 9XL